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Once you’ve placed your order, we will process it and hand it over to the carrier. A signature may be required upon delivery. If you are not home when the carrier delivers your parcel, they will leave a note explaining where and how to collect your Love Stories order. Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and the carrier sent it back to us, we are unable to re-send your order. 

Shipping destination: Australia
Delivery within 4-8 working days.

Shipping destination: Europe
Delivery within 2-5 working days.

Shipping destination: Rest of the world
Delivery within 4-7 working days.

Import taxes and duties
If you live in a non-EU country + Norway and Sweden, please check your local import taxes and duties. Love Stories does not cover these import taxes and duties.

Cancelling your order
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.

We will issue you with a full refund excluding the return shipping costs. Please note that in this case you will need to return the complete order to us. Please secure proper packaging for shipping, as it is your responsibility that your order reaches us in good condition. We recommend retaining a proof of shipment from your postal service in case of disputes. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Shipping costs

Free Shipping for orders above A$250for:
Australia - A$29 for orders up to A$250

Free Shipping on all orders above €50 for:
Netherlands, Germany, United Kingdom, France, Belgium, Italy, Spain, Denmark, Sweden, Norway, Finland, Austria, Switzerland, Portugal, Poland, Ireland, Luxemburg, Greece, Hungary, Bulgaria, Czech Republic, Estonia, Lithuania, Romania, Slovakia, Slovenia - €7,95 shipping costs for orders up to €50

Free Shipping for orders above €150 for: 
United States, Canada, Cyprus, Croatia, Monaco, Malta, Russia, Vatican - €19 shipping costs for orders up to €150

Free Shipping for orders above €250 for: 
Russia - €69 shipping costs for orders up to €250

Free Shipping for orders above €300 for: 
Rest of the World - €39 shipping costs for orders up to €300

Due to COVID-19 our warehouse might need a few extra days to handle and ship out your order.