Love Stories has an easy return policy, for carefree shopping. We accept all returns within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days, counting from the day you receive your order.
Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.
Return costs are free if you are shopping from The Netherlands. Return costs are not covered by Love Stories Intimates for returns from the rest of the world.
We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Love Stories is not responsible for a reimbursement.
To return items from Australia, please follow these steps:
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
- Fill out the Return Form that was included with your order.
- Include the Return Form in your package and close the box securely, using sufficient tape.
- Take the box to your local post office and send it to:
C/O The Lofft
PO Box 8116, Kooyong
Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Love Stories Intimates.
In case you are not satisfied with your order and wish to return items, you will receive a refund. Your refund will be credited to the original purchaser's payment card or PayPal account, within 5 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.