We use cookies to optimize your online shopping experience. By using the website you agree to the placement of the cookies. Click here for more information.

Returns

Love Stories has an easy return policy, for carefree shopping. We accept all returns within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days, counting from the day you receive your order.

Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way.

Return costs are free if you are shopping from The Netherlands. Return costs are not covered by Love Stories Intimates for returns from the rest of the world.

We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Love Stories is not responsible for a reimbursement.

Returns from the Netherlands

Shipping costs for a return from the Netherlands are covered by Love Stories Intimates if you return items using our provided instructions.

To return items from The Netherlands, please follow these steps:

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape.
  2. Visit https://lovestories.returnista.nl/ or click on the "START RETURN" button below and choose if you would like to drop your package off or request a pick up appointment.
  3. Fill in your details and pay online for your return to create a return label. 
  4. Print the return label and place it on your package
  5. Take it to your preferred drop off point or wait for your pick up.

Reimbursement

You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.

Returns from Europe

To return items from Europe, please follow these steps:

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box. Close the box securely, using sufficient tape.
  2. Visit https://lovestories.returnista.com/ or click on the "START RETURN" button below.
  3. Fill in your details and pay online for your return to create a return label.
  4. Print the return label and place it on your package
  5. Take it to your preferred drop off point or wait for your pick up.

Please note: Shipping costs for a return are not covered by Love Stories Intimates.

Reimbursement

You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.

Returns Worldwide

To return items from the rest of the world, please follow these steps:

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
  2. Fill out the Return Form that was included with your order.
  3. Include the Return Form in your package and close the box securely, using sufficient tape.
  4. Take the box to your local post office and send it to:

Love Stories Intimates
Return Webstore
Johan van Hasseltweg 58
1022 WV Amsterdam
The Netherlands

Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Love Stories Intimates.

Reimbursement

In case you are not satisfied with your order and wish to return items, you will receive a refund. Your refund will be credited to the original purchaser's payment card or PayPal account, within 5 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.