Delivery & Returns

Delivery

Once you’ve placed your order, we will process it the same day and hand it over to UPS. A signature may be required upon delivery. If you are not home when UPS delivers your parcel, they will leave a note explaining where and how to collect your Love Stories order. Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and UPS sent it back to us, we are unable to re-send your order.

Shipping destination: The Netherlands
Processing: 1 day
Delivery: 1-2 days
Total time: 1-2 days

Shipping destination: Europe
Processing: 1 day
Delivery: 2-4 days
Total time: 3-5 days

Shipping destination: Outside Europe
Processing: 1 day
Delivery: 3-6 days
Total time: 4-7 days

Free Shipping
Placing an order over 100 euros? Shipping’s on us! Free shipping will be discounted at checkout.

Cancelling your order
If you are based in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order.

We will issue you with a full refund excluding the return shipping costs. Please note that in this case you will need to return the complete order to us. Please secure proper packaging for shipping, as it is your responsibility that your order reaches us in good condition. We recommend retaining a proof of shipment from your postal service in case of disputes. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Returns

Love Stories has an easy return policy, for carefree shopping. We accept all returns within 30 days, counting from the day you receive your order. Returned items must be in their original condition including their tags and must be unwashed, unworn and unaltered in any way. Please note that shipping costs or import duties for a return shipment are not covered or reimbursed by Love Stories Intimates.

To return items, please follow these steps:

  1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
  2. Fill out the Return Form that was included with your order. In case the Return Form is missing, you can download it here.
  3. Include the Return Form in your package and close the box securely, using sufficient tape.
  4. Take the box to your local post office and send it to:

Love Stories Intimates
Return Webstore
Herengracht 298-3
1016 BX Amsterdam
The Netherlands

Reimbursement In case you are not satisfied with your order and wish to return items, you will receive a refund. Your refund will be credited to the original purchaser's payment card or PayPal account, within 5 days after we’ve received your package. Unfortunately, it is not possible to exchange items.