Terms and Conditions
General Term and Conditions Love Stories Intimates
These terms and Conditions apply to all offers, agreements and other statements under which Love Stories (“Love Stories Intimates”) deliver Products to the Customer, except where specified otherwise in writing by Love Stories Intimates.
Article 1: Definitions
- In this general term and conditions of LOVE STORIES INTIMATES (“Term and Conditions”) words, abbreviations and expressions written with a capital letter have the meanings given in article 1.3 of these Term and Conditions or the meaning given in the Agreement.
- The word “including” shall mean including without limitation or prejudice to the generality of any description, definition, term or phrase preceding that word, and the word “include” and its derivatives shall be construed accordingly.
“Consumer”: means the natural person not being a natural person who is acting in the exercise of a professional business
“Customer”: means the business entity or natural person or natural person, being a natural person who is acting in the exercise of a profession or business, that enters into an Agreement with Love Stories Intimates or plans to buy the Products of Love Stories Intimates.
“Love Stories Intimates”: Love Stories a trade name of Love Stories B.V. a limited company under the laws of the Netherlands registered at Tweede Helmersstraat 21-23, 1054 CB Amsterdam, the Netherlands, registered with the Chamber of Commerce under number 58834818.
“Parties”: Love Stories Intimates and Customer.
“Products”: all goods sold by Love Stories Intimates through their boutique(s) or on their website: http://www.lovestoriesintimates.com/
Article 2: Offers
- All offers, propositions, proposals, discounts whether in the boutique or on the Website and other expressions of Love Stories Intimates are optional and non-binding, unless stated otherwise in writing by Love Stories Intimates.
- The Customer shall guarantee the accuracy and completeness of the information that it submits to Love Stories Intimates and on which Love Stories Intimates bases its offer.
- Love Stories Intimates is not bound by its offer, if Customer should have understood that the offer or part thereof contains an apparent mistake or writing error.
- Offers and proposals by Love Stories Intimates do not automatically apply for future orders.
- If Love Stories Intimates sends an offer, price list or brochure Love Stories Intimates is not bound to deliver or accept an order.
Article 3: Order Acceptance/ Conclusion of Agreement
- An order/agreement by Customer will come into force at the date Love Stories Intimates confirms the order in writing or via e-mail, as far as none of the exceptions in this Article apply.
- Love Stories Intimates reserves the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
- Love Stories Intimates reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify Customer by email and give you the option to place a new order for the correct price. If we are unable to contact you, your order will be automatically cancelled.
- An order confirmation by Love Stories Intimates is considered to be an accurate and complete representation of the order. If Love Stories Intimates starts, delivery of the Products, or sends an invoice, these acts are considered to be of equal status as an order confirmation.
- If Customer, not being a Consumer, does not contest the order confirmation within eight (8) days in writing or via e-mail Customer is bound by this confirmation.
- The Customer shall guarantee the accuracy and completeness of the information that it submits to Love Stories Intimates at the time of the order. Love Stories Intimates is not liable for any damages as a result of information provided by the Customer which is not complete or accurate.
Article 4: Delivery
- Love Stories Intimates will deliver the order Products at the address Customer has provided to Love Stories Intimates.
- The Products will be at the own account and risk from the moment Customer has received the Products.
Article 5: Delivery period or date
- Love Stories Intimates will try based on a best effort obligation to deliver the Products within two (2) to seven (7) business days from the order confirmation in Europe. Any delivery date or term named or agreed by Love Stories Intimates are determined by Love Stories Intimates based on their best knowledge and the information available at the moment of the confirmation of the order. A delivery date or period is never a strict delivery period or term and cannot be construed as a deadline, resulting in the liability of Love Stories Intimates for any damages incurred by Customer.
- If the Product due to any delay in delivery cannot be delivered in whole within seven (7) business days also not in whole within a period of twenty-one (21) days from the order confirmation Love Stories Intimates will notify the Customer and the Customer has the right to terminate the order without costs and without being liable to Love Stories Intimates. After termination Love Stories Intimates will pay back any amount already paid by the Customer.
- In the case Parties do agree to a strict delivery term or deadline Love Stories Intimates in no case will be in default than after Love Stories Intimates has failed to adhere to a notice of default containing a reasonable term to still comply with the order.
- Love Stories Intimates is entitled to partial delivery, unless explicitly agreed otherwise by Parties in writing or the nature of the order does not provide for partial delivery. In case of partial delivery the invoice for the partial delivery must be paid according to the payment conditions on the invoice, unless Parties explicitly agreed otherwise in writing.
Article 6: Price and Payment
- All prices on the Website, Boutique, order confirmation and on any documentation or correspondence are in Euro and include any Value Added Tax (VAT).
- Unless stated otherwise Customer must pay any amounts due within seven (7) days of the date of the order confirmation.
- Love Stories Intimates is entitled to ask Customer for a payment in advance. The delivery of Products will not commence before Customer has paid the advanced payment according to article 8.2. In the case Customer is a Consumer Love Stories Intimates is not entitled to ask for advance payment of more than fifty (50%) percent.
- If Customer contests the invoice, he must file the protest against the invoice within seven (7) days after the date of the invoice and mention the reasons for his protest clearly and in full. If the Customer does not protest against the invoice within the aforementioned term, he is considered to have accepted the invoice.
- If the Customer fails to pay the amounts due or to pay the amounts due in a timely manner, Customer is due, in the case of a Consumer only after receiving a demand or notice for payment from Love Stories Intimates to pay the outstanding amount within fourteen (14) days, the statutory (commercial) interest and Love Stories Intimates may charge all the out-of-court expenses in addition to the total amount du. In the case the Customer is a Consumer only the statutory out-of-court expenses can be charged by Love Stories Intimates with a minimum of EUR 40,-.
- Love Stories Intimates is entitled to suspend/postpone delivery of Products until the moment Customer has paid any outstanding amount, including interest and costs, in full.
- Price increases within three (3) months of the order confirmation/conclusion of agreement are only allowed if they are a direct result of Dutch law or regulations.
- Love Stories Intimates is allowed to increase the prices after three (3) months after order confirmation/conclusion of agreement if they are a direct result of Dutch law or regulations. In this case the Customer has the right to terminate the order/agreement on the date the price increase is effective.
Article 7: Cancellation Right Consumers
- Consumer has the right in case of a online buy at the Website to terminate the agreement/order without reason (“Cancellation Right”)within a reflection period (“Reflection Period”) of fourteen (14) days after receiving the Product (. Love Stories Intimates has the right to ask for the reason of cancellation, but Consumer cannot be obliged to provide the reason.
- If Love Stories Intimates does not provide Consumer with the by law prescribed information about the Cancellation Right or does not provide Consumer with the model withdrawal form for the execution of the Cancellation Right the Reflection Period will end twelve (12) months after the reflection period stated in Article 7.1.
- If Love Stories Intimates provides Consumer with the in article 7.2 mentioned informat and/or model withdrawal form within twelve (12) months after the start date of the original Reflection Period, the Reflection Period will end fourteen (14) days after the Consumer receives the information and/or the model withdrawal form.
- Article 7.1 is also applicable on Customers, not being a Consumer.
Article 8: Obligations of Consumer during the reflection period
- Consumer will take due care of the Product and the packaging during the reflection period. Consumer will only unwrap and use the Product to the extent necessary to assess the nature, features and functioning of the Product. The starting point for the assessment by Consumer is the inspection Consumer would perform if buying the Product in a physical store.
- The Consumer is only liable for the devaluation of the Product which is the direct result of improper use beyond the use permitted in article 8.1.
- The Consumer is not liable for any devaluation under article 8.2 if Love Stories Intimates has not provide the required information about the Cancellation Right before or at the moment of conclusion of the agreement.
- Article 8.1 and article 8.2 are also applicable on Customers, not being a Consumer.
Article 9: Performance of Cancellation Right Consumer
- If Consumer makes use of his Cancellation Right he has to notify Love Stories Intimates within the reflection period using the model withdrawal form or by means of another unambiguously/ clear statement to: email@example.com
- As soon as possible, but within fourteen (14) days after the day following the notification mentioned in Article 9.1 Consumer will send the Product back to:
Love Stories Intimates
Johan van Hasseltweg 58
1022 WV Amsterdam
- Love Stories Intimates has a service and return policy: http://www.lovestoriesintimates.com/en/customer-service/returns.html
- In any case the Consumer has returned the Product on time if he sends back the Product back before the end of the Reflection Period.
- The Consumer returns the Product back with all the delivered accessories, including but not limited to the attached seal and tag, and in original state and packaging, conform the reasonable and clear instructions of Love Stories Intimates:
Place the items in the original shipping box or any other solid carton box
Fill out the returns form and include it inside the box.
Close the box and tape it securely.
Send the package with return form to:
Love Stories Intimates
Johan van Hasseltweg 58
1022 WV Amsterdam
- The risk and onus of proof for the timely and accurate execution of the Cancellation Right rest with the Consumer.
- Consumer bares the costs for return of the Product to Love Stories Intimates in London, unless Consumer is not informed about the costs.
- When returning Products that included a free gift, please be sure to include the free gift with the return or the refund amount will be adjusted to deduct the retail price of the free gift.
- This article is also applicable on Customers, not being a Consumer.
Article 10: Cancellation Right: obligations Love Stories Intimates
- If Love Stories Intimates receives the notification mentioned in article 9.1 Love Stories Intimates will promptly confirm the cancellation in writing or via e-mail.
- Love Stories Intimates will refund all payments made by Consumer to Love Stories Intimates in relation to the cancellation of the Product and will also refund any delivery costs charged to Consumer for the Product, within fourteen (14) days of the notification of the cancellation. Love Stories Intimates has the right to suspend payment until Consumer provides proof that the Product has been send back to Love Stories Intimates.
- Repayment by Love Stories Intimates will be done by the same payment method used by Consumer, unless Consumer agrees to another payment method. Repayment will be fulfilled without costs for the Consumer.
- If delivery of the Product by Love Stories Intimates has been done by a more expensive form of delivery than the cheapest standard delivery, Love Stories Intimates does not have to repay the additional costs above the standards costs.
- This article is also applicable on Customers, not being a Consumer. Article 11 Retention of title and rights
- All Products delivered to the Customer shall remain the property of Love Stories Intimates until such time as all amounts owed by Customer to Love Stories Intimates pursuant to the Agreement have been paid in full.
- All rights under this article are transferred to Customer under the condition Customer pays the agreed amounts on time and in full.
Article 11: Force Majeure
- Love Stories Intimates shall not be obliged to meet any obligations, including any guarantee obligation agreed between the Parties, and will not be liable for any damages, if it is prevented from meeting its obligations as a result of force majeure. Force majeure shall include:
a situation of force majeure encountered by Love Stories Intimates own Suppliers, failure by secondary Suppliers engaged by Love Stories Intimates on the Customer’s instructions to duly meet their obligations, the defectiveness of items, hardware, software or materials provided by third Parties that Love Stories Intimates has been instructed to use by the Customer, government measures, electricity failure, faults affecting the internet, computer network or telecommunication facilities, war, workload, strike action, general transport problems and the unavailability of one or more members of staff.
- If a situation of force majeure lasts for longer than ninety (90) days, either of the Parties shall be entitled to terminate the Agreement in writing, without being liable to the other Party. Customer is not entitled to suspend or postpone the payment of any Products already delivered by Love Stories Intimates and Love Stories Intimates will in case necessary send an invoice to Customer for these Products.
Article 12: Warranty
- The delivered Products are considered to meet the specifications agreed upon by Parties in the agreement/ order, unless Customer proofs otherwise. In any case the Products will be fit for normal use upon delivery.
- Customer has the obligation to inspect the Products upon delivery. Customer has the obligation to research the quantity and/or quality of the Products and to research if the quantity and/or quality meet the agreed requirements under the agreement/order.
- If Customer is of the opinion the delivered Products do not meet the agreed requirements, he must notify Love Stories Intimates in writing and with all the relevant details within fourteen (14) days after the Customer has or reasonable should have discovered the defects/shortcomings in the Products. The notification of Customer must include proof that the delivered Products do not meet the agreed requirements.
- Customer will upon first request by Love Stories Intimates send the defect Product to Love Stories Intimates in Amsterdam or its Supplier for inspection:
Love Stories Intimates
Johan van Hasseltweg 58
1022 WV Amsterdam
- Customer will at all time take due care of the defect Products and in the case Customer has to send the Products back will take care of sufficient Packaging to avoid additional damages.
- Customer not being a Consumer is not entitled to suspend or postpone payment of the delivered Products.
Article 13: Intellectual Property
- All intellectual property rights provided by Love Stories Intimates under the agreement to the Customer including but not limited to trademarks, patents, copyrights, design rights, trade secrets, logo’s, software, source codes, data files, hardware or other materials such as analyses, designs, documentation, reports, quotations and related preliminary material developed shall remain exclusively vested in Love Stories Intimates, its licensors or its Suppliers. The Customer shall only acquire those rights of use that are explicitly granted in the agreement/order, these Term and Conditions and by law. Any rights of use granted to the Customer shall be non-exclusive, non-transferable, non-assignable to third Parties and non-sub licensable.
Article 14: Liability
- The total liability of Love Stories Intimates due to an attributable failure to perform the agreement/order or due to any other reason, explicitly including any failure to comply with a guarantee obligation agreed with the Customer, shall be limited to compensation for direct damages not exceeding the sum of the agreement/order (excl. VAT in the case Customer is not a Consumer) or part of the agreement/order (for example the relevant defect Product of Customer) from which the liability of Love Stories Intimates derives from.
- Love Stories Intimates is not liable for incorrect use of the delivered Products by Customer or for use of the delivered Products for a purpose which the Product or Service is not suitable for.
- Except where performance by Love Stories Intimates is permanently impossible, Love Stories Intimates shall only be liable as a result of an attributable failure to perform an Agreement if the Customer gives Love Stories Intimates immediate notice of default in writing, setting a reasonable term in which the breach can be remedied, and Love Stories Intimates still attributably fails to meet its obligations after this period. The notice of default must contain as comprehensive and detailed a description of the breach as possible, in order to ensure that Love Stories Intimates has the opportunity to respond adequately.
- A condition for the existence of any right to compensation shall in all cases be that the Customer notifies Love Stories Intimates in writing of the loss or damage as soon as possible after it occurs, but no later than two (2) months after the establishment of the damage by the Customer. Any claims for damages against Love Stories Intimates shall expire by the mere passage of twelve (12) months from the date on which the claim arose.
- The exclusions and restrictions to Love Stories Intimates’ liability, as described in the preceding paragraphs of this article, shall not affect the remaining exclusions and restrictions to Love Stories Intimates’ liability set out in these Term and Conditions in any way.
- The exclusions and restrictions referred to in this shall no longer apply if and in so far as the loss is the result of intentional acts or deliberate recklessness on the part of Love Stories Intimates, it’s management or employees.
Article 15: Privacy, data processing and security
- If Love Stories Intimates is obliged to provide some form of information security, this security shall meet the specifications in respect of security agreed between the Parties in writing. If the agreement does not include an explicit description of security measures, the security measures shall be of such a level that, having regard to the state of the art, the sensitivity of the data and the costs associated with the implementation of the security measures are not unreasonable.
- All personal data provided by the Customer will only be used by Love Stories Intimates for the performance of the agreement/order including these Terms and Conditions and will only be provided to third Parties if necessary for the performance of the agreement/order and the goals agreed therein.
- Love Stories Intimates takes reasonable care to make their website secure. All credit/debit card transactions on this site are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Love Stories Intimates user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
- To help ensure that your shipping experience is safe, simple, and secure, Love Stories Intimates uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Article 16: Termination for breach
- Both of the Parties shall only be authorised to rescind the Agreement as a result of an attributable failure to perform this Agreement if the other Party, in all cases following written notice of default providing as many details as possible and setting a reasonable term in which the breach can be remedied, attributably fails to meet its fundamental obligations arising from this Agreement. The Customer’s payment obligations and all other obligations to cooperate imposed on the Customer or on a third Party to be engaged by the Customer shall in all cases be regarded as fundamental obligations arising from the Agreement.
- Either of the Parties shall be entitled to terminate the Agreement in part or in full, with immediate effect, in writing without notice of default if the other Party is granted a moratorium of payments, provisionally or otherwise, if a winding-up petition is filed in respect of the other Party, if the other Party’s company is wound up, th bankruptcy ot the other Party’s company is declared or the other Party’s company is terminated for reasons other than reconstruction or the merger of companies, or if there is a change in the individual or board that has decisive control over the Customer’s company. Love Stories Intimates shall under no circumstances be obliged to reimburse any sums of money that have already been received or to pay any compensation in the event of such termination.
Article 17: Term and Conditions
- All offers, agreements and other statements under which Love Stories Intimates will deliver Products to the Customer shall be subject to these General Term and Conditions, except where specified otherwise in writing by Love Stories Intimates. All offers or statements by Love Stories Intimates are not binding for Love Stories Intimates, except where specified otherwise in writing by Love Stories Intimates.
- Additions to or deviations from these Term and Conditions shall only apply where agreed in writing between the Parties.
- Customer agrees to the Term and Conditions upon placing an order for the delivery of Products with Love Stories Intimates. Love Stories Intimates has the right to alter, modify, change these Term and Conditions. The altered Term and Conditions will apply to the following order by Customer.
- The applicability of any of the Customer’s purchasing Term and Conditions or any other Term and Conditions is expressly rejected, unless agreed otherwise by Love Stories Intimates in writing.
- If Love Stories Intimates makes use of a third party for the execution of the agreement, for an example the delivery of Products, these Term and Conditions are applicable.
- If any provision of these Term and Conditions is null and void or is voided, the other provisions of these Term and Conditions will remain fully in effect. In this case, Love Stories Intimates and the Customer will consult with one another to agree new provisions to replace the void or voided ones. In doing so, the purpose and meaning of the void or voided provision will be taken into account as far as possible.
Article 18: Applicable law and disputes
- The Agreements between Love Stories Intimates and Customer are governed by Dutch law. The applicability of the Convention on Contracts for the International Sale of Goods 1980 is excluded.
- Any disputes that may arise between Love Stories Intimates and Customer on the basis of an agreement concluded between Love Stories Intimates and Customer or as a result of further agreements that arise from such an agreement, shall be will exclusively be brought before the competent civil court in Amsterdam, the Netherlands.
- The Consumer has in deviation from article 19.2 the right to bring any dispute between Parties before the competent civil court.
Article 19: Taxes and duties
- All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, which means that taxes and duties are included in the final price. Important: Some countries outside the European Union, e.g. the United States, require an import duty payment upon arrival of your order. Love Stories Intimates does not reimburse these costs.
Article 20: Important information
- All orders are fully traceable through your tracking code. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.