Política de privacidad

Introduction

In this Privacy Statement for customer, supplier, and business partner data, we provide information on the processing of personal data by LS The stores B.V. and its group companies (Love Stories Intimates), we, our, or us.

When does this Privacy Statement apply?

This Privacy Statement applies to the processing by Love Stories Intimates of all personal data of its customers, suppliers, business partners, and other individuals. The processing of personal data of employees in the context of their employment relationship does not fall under this Privacy Statement.

Who is responsible for your personal data?

LS The Stores B.V. and/or its group companies are the controllers of the processing of all personal data that fall within the scope of this Privacy Statement. This Privacy Statement indicates what personal data are processed by Love Stories Intimates, for what purpose, and to which persons or entities the data will or may be provided.

What personal data do we collect and when?

When you purchase one of our products, communicate with us, or supply us with products or services, we ask you for personal data. Please see the section “Why and how do we process your personal data?” for more information on the different purposes for which we collect personal data.

The personal data we collect includes your:
  • Contact details, including your name, email address, and telephone number
  • Shipping address
  • Login and account information, including your password and unique user ID
  • Social media username
  • Purchase history
  • Payment or credit card information
  • Marketing and cookie preferences

When you use our website, certain data is automatically collected from your device or web browser. You can find more information in our Cookie Policy.

Why and how do we process your personal data?
When you purchase products through our webshop
  • We use your personal data to process your order and provide customer service and relationship management. This includes keeping you informed about the status of your order and maintaining your purchase history.
When you contact Love Stories Intimates (online or offline)
  • When you contact us by phone, post, email, Facebook, or Instagram, we use your personal data to respond to your message or answer your questions.
When you use our website
  • When you use our website, we process technical data to provide the website’s functionality and for its technical and operational management. More information can be found in our Cookie Policy.
When you create a Love Stories Intimates account
  • If you choose to create an account on our website, you will need to provide certain personal data. These data allow us to manage your account and keep it secure and confidential. For example, we can help you reset your password if needed. Please note that we cannot view your password.
Newsletters and marketing
  • If you have given your consent, Love Stories Intimates will use the information stored in its customer database to send newsletters containing information about products, promotions, and events. We also use your personal data to develop, execute, and analyse market research and marketing activities.
Product and service improvement
  • We process your personal data to assess, analyse, and improve our products and customer services. We may use aggregated personal data to analyse customer behaviour and improve our products, website, and services. For example, we analyse newsletter engagement, website visits, page views, and purchasing behaviour.
When entering into or performing an agreement
  • When you work with us as a supplier or business partner, we process your personal data for administrative purposes, including payments, invoicing, and the delivery or receipt of products and services.
To protect rights or comply with legal obligations
  • We may process your personal data to protect our rights, property, or safety, or those of others, or to comply with legal obligations. For example, we may be required to provide personal data to government authorities or supervisory bodies.
Other purposes
  • If we process your personal data for any other purpose, we will inform you at the time of collection and request your consent where required.
Legal grounds
  • We rely on different legal grounds depending on how you interact with us.
  • When you purchase Love Stories Intimates products through our website or supply us with goods or services, we process your personal data to fulfil our contract with you.
  • In other cases, we rely on your consent, for example when you create an account or subscribe to our newsletter. You may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before your consent was withdrawn.
  • We may also process your personal data where necessary to comply with a legal obligation, protect your vital interests, or pursue our legitimate business interests.
How long do we keep your personal data?
  • We only retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Statement or as required by applicable law.
  • Personal data relating to your Love Stories Intimates account will generally be retained until you delete your account. If you subscribe to our newsletter, we will retain your name and email address until you unsubscribe.
Who has access to your personal data?
  • Love Stories Intimates operates internationally through several group companies. Personal data may therefore be shared within our group where necessary. Access is limited to employees who require the information to perform their duties.
Access by third parties
  • We work with trusted third-party service providers for services such as payment processing, shipping and delivery, website hosting, customer communications, and newsletter distribution.
  • When using third-party providers, Love Stories Intimates ensures appropriate contractual, technical, and organisational safeguards are in place to protect your personal data.
  • Where personal data is transferred outside the European Economic Area to countries that do not provide an adequate level of protection, Love Stories Intimates will implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.
  • We will not share your personal data with third parties unless required by law or necessary to provide our services.
Security of your personal data
  • Love Stories Intimates takes the security of your personal data seriously. We have implemented appropriate technical, physical, and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or alteration.
Your rights
  • You may request access to, correction, restriction, portability, or deletion of your personal data at any time by contacting us at shop@lovestoriesintimates.com.
  • You can also log in to your Love Stories Intimates account to view, update, or delete your personal information or close your account.
  • If you believe we have not handled your personal data in accordance with applicable privacy laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

If you have any questions about this Privacy Statement or the processing of your personal data, please contact us at shop@lovestoriesintimates.com.