Customer Service Representative
We are looking for a full-time Customer Service Representative to support our E-Commerce customer service team at our HQ in Amsterdam. You will represent Love Stories as a brand through various communication channels and will provide customer service and support to our international customers.
Our ideal new team member genuinely cares about delighting our customers with words and actions and is willing to walk the extra mile and go beyond the customer’s expectations. You have a strong connection to our product and can convey this passion to our customers on a daily basis.
As part of the eCommerce team, you will actively contribute to our exciting growth journey. Reporting directly to the Digital Experience & Operations Lead, this role will be actively involved on all levels of the post -and pre-purchase consumer journey.
Your responsibilities include, but are not limited to:
- Providing excellent customer service and acting as a brand ambassador by being 1st level contact for our E-Commerce customers
- Addressing questions and issues via email, live chat, WhatsApp and phone and lead the issue resolution in case of order related incidents
- Responsibility for processing returns and refunds
- Leading investigations with our logistics partner and carriers to resolve fulfilment related issues
As the ideal candidate, you have:
- 1+ years of experience in a customer service role in a digital fashion or retail environment
- Written and oral fluency in English and Dutch (additional languages are a great plus: German, French, or Spanish)
- A problem-solving and solution-driven mentality
- Experience with helpdesk applications such as Gorgias, Zendesk or Salesforce is a plus
- High-level technical understanding of order fulfillment systems
- Ability to identify issues and react quickly to them
- Willingness to occasionally work on weekends or additional hours during busy periods
You will be successful and happy in this role if:
- You have a proactive and hands-on attitude: we are an agile organisation and react very fast to what our business and customers need. You actively look for opportunities instead of waiting until the work comes to you.
- You have an entrepreneurial mindset and take great ownership of your area of responsibility: as a team, we love what we do and are fully committed to the success of the business.
- You are eager to learn and have the highest expectations on your own performance: You take learning and development into your own hands and we will support you along the way.
What we offer in return:
- Growth - as one of the fastest-growing channels within the business, you will work in a fast-paced environment with big ambitions for the coming years!
- Team - become part of a young and ambitious team that is deeply passionate about our brand, product, and customer.
- Office - an office in the heart of Amsterdam which is just as nice as our stores.
- Culture - we like to spend time with each other.
- Product - you will get to enjoy our products with your personal discount.
If you are interested, please apply with your CV and motivation letter in English: careers@lovestoriesintimates.com.