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DISCOVER OUR JOB OPPORTUNITIES

Love Stories is on a roll! From our Amsterdam headquarters, we’re spreading love all across the world, opening Love Stories boutiques across London, Paris, Antwerp, Barcelona, Madrid, Berlin and more. Keen to take your career to new heights? We’re looking for ambitious talent in our Amsterdam headquarters and retail locations. Please find all current job openings below.

Amsterdam Headquarter

Digital Experience Specialist

The Digital Experience Specialist’s mission is to support a premium digital experience through the delivery of a seamless onsite shopping experience and exceptional customer support. Reporting to the Digital Experience & Operations Lead, the role’s responsibility spans across the entire onsite journey and also covers pre- and post-purchase-related customer support and fulfillment processes. In this hybrid role, the Digital Experience Specialist will also support the set-up of all onsite campaigns, ensure timely collection launches, and assist in the delivery and management of all relevant website content.

Your responsibilities include, but are not limited to:

  • Providing excellent customer service and acting as a brand ambassador by being 1st level contact for our E-Commerce customers
  • Addressing questions and issues via email, live chat, WhatsApp, and phone and leading the issue resolution in case of order-related incidents
  • Responsibility for processing returns and refunds
  • Leading investigations with our logistics partner and carriers to resolve fulfillment issues
  • Supporting the Digital Experience & Operations Lead in the planning and maintenance of the onsite content & campaign calendar and ensuring the timely delivery onsite
  • Ownership of content deliverable management to ensure product copy, translations, onsite localisation of digital assets can be deployed in time
  • Assisting with digital merchandising tasks such as initial product setup and localisation, regular search&sort rule optimization, product categorization, navigation maintenance
  • Assisting with digital content management tasks such as the creation and delivery of landing pages within the CMS (e.g. new category pages, experience pages), category assets, brand and service pages

As the ideal candidate, you have:

  • 1+ years of experience in a customer service role in a digital fashion or retail environment
  • 1+ years of experience in content management and working with E-commerce shop software
  • Written and oral fluency in English and Dutch (additional languages are a great plus: German, French, or Spanish)
  • A problem-solving and solution-driven mentality
  • Experience with helpdesk applications such as Gorgias, Zendesk, or Salesforce is a plus
  • High-level technical understanding of order fulfillment systems
  • Willingness to occasionally work on weekends or additional hours during busy periods

You will be successful and happy in this role if:

  • You have a proactive and hands-on attitude: we are an agile organisation and react very fast to what our business and customers need. You actively look for opportunities instead of waiting until the work comes to you.
  • You have an entrepreneurial mindset and take great ownership of your area of responsibility: as a team, we love what we do and are fully committed to the success of the business.
  • You are eager to learn and have the highest expectations on your own performance: You take learning and development into your own hands and we will support you along the way.

What we offer in return:

  • Growth - as one of the fastest-growing channels within the business, you will work in a fast-paced environment with big ambitions for the coming years!
  • Team - become part of a young and ambitious team that is deeply passionate about our brand, product, and customer.
  • Office - an office in the heart of Amsterdam which is just as nice as our stores.
  • Culture - we like to spend time with each other.
  • Product - you will get to enjoy our products with your personal discount.

If you are interested, please apply with your CV and motivation letter in English: careers@lovestoriesintimates.com.

Customer Service Representative

We are looking for a full-time Customer Service Representative to support our E-Commerce customer service team at our HQ in Amsterdam. You will represent Love Stories as a brand through various communication channels and will provide customer service and support to our international customers.

Our ideal new team member genuinely cares about delighting our customers with words and actions and is willing to walk the extra mile and go beyond the customer’s expectations. You have a strong connection to our product and can convey this passion to our customers on a daily basis.

As part of the eCommerce team, you will actively contribute to our exciting growth journey. Reporting directly into the Digital Experience & Operations Lead, this role will be actively involved on all levels of the post -and pre-purchase consumer journey.

Your responsibilities include, but are not limited to:

  • Providing excellent customer service and acting as a brand ambassador by being 1st level contact for our E-Commerce customers
  • Addressing questions and issues via email, live chat, WhatsApp and phone and lead the issue resolution in case of order related incidents
  • Responsibility for processing returns and refunds
  • Leading investigations with our logistics partner and carriers to resolve fulfilment related issues

As the ideal candidate, you have:

  • 1+ years of experience in a customer service role in a digital fashion or retail environment
  • Written and oral fluency in English and Dutch (additional languages are a great plus: German, French, or Spanish)
  • A problem-solving and solution-driven mentality
  • Experience with helpdesk applications such as Gorgias, Zendesk or Salesforce is a plus
  • High-level technical understanding of order fulfillment systems
  • Ability to identify issues and react quickly to them
  • Willingness to occasionally work on weekends or additional hours during busy periods

You will be successful and happy in this role if:

  • You have a proactive and hands-on attitude: we are an agile organisation and react very fast to what our business and customers need. You actively look for opportunities instead of waiting until the work comes to you.
  • You have an entrepreneurial mindset and take great ownership of your area of responsibility: as a team, we love what we do and are fully committed to the success of the business.
  • You are eager to learn and have the highest expectations on your own performance: You take learning and development into your own hands and we will support you along the way.

What we offer in return:

  • Growth - as one of the fastest-growing channels within the business, you will work in a fast-paced environment with big ambitions for the coming years!
  • Team - become part of a young and ambitious team that is deeply passionate about our brand, product, and customer.
  • Office - an office in the heart of Amsterdam which is just as nice as our stores.
  • Culture - we like to spend time with each other.
  • Product - you will get to enjoy our products with your personal discount.

If you are interested, please apply with your CV and motivation letter in English: careers@lovestoriesintimates.com.

BOUTIQUES

Sales Representative Part-time - Barcelona (15 hours)

Rooted in the belief that “life is too short to wear boring lingerie,” Love Stories’ designs fuse playful prints and outspoken colours with comfortable silhouettes and a fun, feminine aesthetic.

Founded by Dutch interior stylist Marloes Hoedeman, the brand celebrates her vision to create unexpected, mix-and-match lingerie that expresses self-confidence and your mood of the day.

In addition to its iconic wireless bralette and bras (aka “a holiday for your boobs”), Love Stories’ collection includes panties, pyjamas, swimwear, loungewear, accessories and more.

Love Stories’ global retail presence includes 15 boutiques — with key locations in Amsterdam, Paris, London, Berlin, Barcelona and Madrid.

Love Stories’ company culture is young, ambitious, and entrepreneurial, with a team of associates who are deeply engaged with our consumers and our brand identity.

For our Boutique in Barcelona, we’re looking for a Sales Representative to join the team. You’ll become our brand keeper, who holds the path of Love Stories determined by the Brand guidelines. You have impeccable customer service skills and have lots of affinity with the fashion & lingerie world. You want to work together with the Boutique Manager and team to offer every client a unique shopping experience.

Ideally you have several years of retail experience or have a proven record in the service sector. You are a dynamic “people person” who enjoys sales and networking. Making clients feel special, using a high service standard comes natural to you. You are an enthusiastic team player, flexible and committed with a "hands-on" attitude. You have an eye for detail and show ambition to improve the commercial success of the boutique.

Tasks and expectations

  • Together with the team you are responsible for the commercial results of the boutique;
  • You are a local brand ambassador and a real fan of the brand, which makes it easy for you to passionately advise on our collections and products;
  • You are eager to learn all about our fits, collections and our Love Stories sales techniques;
  • You must have retail experience (minimum of 2 years);
  • You will meet existing and new clients and create new Love Stories every day;
  • You make sure the loyal network keeps on growing;
  • You have an eye for product presentation and detail, and you will make sure our Visual Merchandising is always up to standard;
  • You are confident in handling the cash register as well as basic administrative tasks;
  • You are willing to help with the stock organization;
  • You need to have an excellent understanding of the Spanish & English language;
  • You are flexible to work both during the week and in the weekends.

Sounds like you? We are excited to meet you!

Send us your personal letter and resume via careers@lovestoriesintimates.com.

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